Preferred Customer Memberships
Reactive Support Agreement
Reactive Support: an agreement between CCS and our Client which includes reactive response to Client issues. A Reactive Support Agreement does not include any proactive, preventative maintenance tasks that would normally be performed on information technology Servers, Desktop PCs, and Networking components to ensure proper on-going operations.
Includes
- 10 % discount on hardware, software and printer equipment
- 10 % discount on service calls for network needs.
- Free consultation on all new equipment needs
- Receive “preferred” status in scheduling
Proactive Maintenance Agreement
Proactive Maintenance: an agreement between CCS and our Client which includes reactive response to Client issues. A Proactive Maintenance Agreement includes maintenance tasks that would normally be performed on information technology Servers, Desktop PCs, and Networking components to ensure proper on-going operations.
Includes
- 10 % discount on hardware, software and printer equipment
- 10 % discount on labor for non-covered services
- On-site and remote support as needed
- Free consultation on all new equipment needs
- Receive “preferred” status in scheduling
- Maintenance calls receive priority response times as defined
- Regular on-site maintenance interval as agreed upon by CCS and client
- Monthly review of system updates needed
- Monthly review of virus, spyware, and malware protection
NOTE: All memberships must be paid in advance. There is NO term for the membership required; however, every consecutive 13th month of billing will be at NO CHARGE.
(Requires account to be and has been up to date for the previous 12 months)
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